Do you have a store or exhibition that I could visit and view a carpet?
Yes, We have 2 showrooms in Singapore as listed here . Please approach our friendly staff if you’d like to experience your selected carpet before buying.
Can I borrow a carpet to see if it fits in my home?
It is not possible to borrow a carpet. However, If you purchase a carpet and find that it doesn’t fit in as expected you can exchange it to the other color/Design (As long as the carpet is not used) within 7 days.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal. For all checks, money orders, and wire transfers please email us at sales@gabbehcarpet.com
Can I delay the shipment of my order?
Yes, you can place an order with a delayed shipping date. It’s best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.
Why should I buy from Gabbeh Carpet?
- Free Shipping.
- View the Product in Showroom Before Buying.
- Provides After Sale Services.
- Up to 50% Off Retail Prices.
- Expert Customer Care.
- Secure Online Shopping.
- Lowest Prices Guaranteed.
- Over 200,000 Rugs in Stock.
- All Rugs are Shipped Within 24-48hrs.
SHIPPING AND DELIVERIES
How much does the shipping cost?
Shipping is free within Singapore. Outside the Singapore costs vary from country to country as charged by FedEx/UPS/DHL.
How do you ship & how quickly will I receive my order?
We ship with FedEx/UPS/DHL unless otherwise is requested. All of our rugs are shipped with 24-48hrs from your purchase date.
How long does the shipping take?
The normal delivery-time is 24-48 hours within Singapore and 2-8 working days to other parts of the world.
Do I need to be home to receive my carpet?
Yes, someone needs to be home when the delivery arrives. You can contact UPS/FedEx/DHL for further information about the delivery-time or for help changing the delivery address.
How do I track my order and shipment?
After you have placed your order and it has been packed you will receive a confirmation email from GabbehCarpet.com. This email contains shipping information and tracking information. You can use this information to track your order through the UPS/FedEx/DHL website at www.ups.com / www.fedex.com / www.dhl.com.
Do you ship to P.O. Boxes?
No, we cannot ship to P.O. Boxes, since the package needs to be signed for.
RETURNS Policy
If I don’t like the carpet can I return it?
No, you can only exchange your carpet to other colors/Design if you do not like it. Read more in our “Terms and conditions”.
What do I do if my carpet is damaged on arrival?
If your carpet is damaged on arrival please contact FedEx/UPS/DHL locally and report the damage to them and then let us know immediately by contacting us either by phone +65-68362880 or email us at sales@gabbehcarpet.com
How do you pack the carpets and ensure that they are safe to ship?
All our carpets are packed according to instructions from FedEx/UPS/DHL. The carpets are folded and placed in a thick protective plastic before being packed and sealed into a custom-sized cardboard box. Runners are rolled.
CARPET MAINTENANCE
How do I get rid of fold and creases in my carpet?
Folds and creases can be remedied by simply placing something heavy (but safe) like a stack of books on the affected area. After a few days you should notice an improvement and the rug will lay flat on the floor. Creases on a rug will gradually disappear with regular use.
How do I get rid of stains?
There are a number of ways to get rid of stains depending on what kind of stain it is. For best reusults it’s best to deal with the stain immediately and remove as much of it as you can.
Can I wash my carpet myself?
We strongly advise you to contact a professional rug cleaner who knows how to properly clean your rug. Attempting to wash your rug yourself can cause irreversible damage to your rug.
Do you have any more questions?
Contact us either by phone +65-68362880 or email us at sales@gabbehcarpet.com for any inquiries on our products, services, or your purchase.